Digital Products Refunds and Returns Policy
At Testbank Online, customer satisfaction is important to us. This policy explains how refunds and returns work for digital products, including eBooks, test banks, study materials, and other downloadable content.
Digital Products
All digital products are delivered electronically and are available for download after purchase. Because digital products can be accessed, downloaded, and retained by the customer, they are generally non-refundable once the product has been downloaded or accessed.
Before You Purchase
We provide product information, descriptions, edition details, and, where available, sample content so customers can review the material before completing their purchase. Customers are responsible for reviewing the available information and confirming that the product, title, edition, ISBN, and other details meet their requirements before purchasing.
Refund Eligibility
Refund requests for digital products may be considered only when the product has not been accessed or downloaded and the request meets the requirements of our refund policy.
Once a digital product has been downloaded or accessed, we generally cannot provide a refund, including cases where:
- The customer purchased the wrong title or edition.
- The customer later determines that the product is not required for their course.
- The customer no longer needs the product after purchase.
- The customer has already downloaded or accessed the digital files.
- The customer downloaded the product multiple times.
Incorrect or Defective Digital Products
If you receive a digital product that is materially different from the product described on our website, or if the files are damaged or inaccessible due to a technical issue on our side, please contact us. We will review the issue and, where appropriate, provide a replacement, corrected file, or another suitable resolution.
Replacement Option
If you purchased the wrong title, edition, or material, please contact us with your order number and the correct title, edition, ISBN, or product link. Where possible, we may offer a replacement or alternative solution at our discretion.
How to Request Assistance
To request assistance with a digital product, please contact us with your order number, the product purchased, and a description of the issue. Our support team will review your request and respond with the available options.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the customer's payment provider.
Questions
If you have any questions about our digital products or this policy, please contact us before purchasing. We are happy to help you verify the title and edition you need.